Kokoro: The Guide
Privacy Policy

Last Updated: July 25, 2025
Effective Date: July 25, 2025

"Kokoro: The Guide" (hereinafter referred to as "we") deeply understands the importance of user privacy, especially regarding the protection of personal sensitive information involved in tarot divination scenarios. This Privacy Policy aims to clearly explain how we collect, use, disclose, and protect your personal information when you use the "Kokoro: The Guide" application and related services ("Services"). We are committed to complying with strict data protection laws and regulations applicable globally, including the General Data Protection Regulation (GDPR), to provide you with a safe and reliable service experience.

1 Introduction

(1) Scope of Application

This Policy applies to all services you use through this APP/web, including but not limited to registration and login, divination consultation, history record inquiry, paid services, and other scenarios. Please note that if you access third-party platform services through our APP, those services will be subject to the third party's privacy policy. We recommend that you carefully read third-party privacy policies to understand how they process your personal information.

(2) Policy Acceptance

By using our Services, you indicate that you have fully read, understood, and agreed to the information processing methods described in this Policy. If you disagree with any content of this Policy, please stop using our Services. When the Policy is updated, if you continue to use the Services after the updated Policy becomes effective, you are deemed to have agreed to the updated Policy.

(3) Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, or need to exercise your rights under this Policy, please contact us through the methods provided at the end of this document. We will contact you and address your concerns within 7 working days after receiving your feedback.

2 Information We Collect

(1) Personal Identity Information

Registration Information: When you register an account, you may voluntarily provide us with your name, email address, and avatar (optional information). This information is used to create your exclusive account and ensure you can log in smoothly and enjoy our Services.

Third-Party Account Login Information: If you choose to log in using third-party accounts (such as Google, Apple ID), we will obtain basic information authorized and shared by the third-party account, such as nickname and email address. The specific information obtained will be as indicated on the third-party authorization page. This method aims to provide you with a convenient login experience and reduce the registration process. We only use this information to create associated accounts in our Services and enable quick login functionality.

(2) Divination-Related Information

Actively Input Content: Content you actively input during divination, including divination questions (such as "relationship development," "financial planning," etc.) and selected card spreads, which are the core basis for generating divination interpretations. We maintain strict confidentiality and only use this information to provide you with accurate divination services.

Dialogue and Feedback Records: Dialogue records with AI fortune tellers and your feedback on divination results also fall within the category of sensitive personal information. We collect this information to improve divination interpretation content, provide services that better meet your needs, and facilitate your subsequent viewing of historical records to review divination processes and results. This information will not be used for any purposes unrelated to divination services.

(3) Device and Usage Information

Device Information: To ensure normal operation and optimization of services, we automatically collect your device information, including IP address, device model, operating system version, unique device identifiers (such as IDFV for iOS, AAID for Android), network status, etc. This information helps us adapt to different devices and resolve potential compatibility issues, such as optimizing the APP's display effects or functional stability for specific device models.

Usage Data: We also collect relevant data during your use of the APP, such as APP open/close times, types of card decks browsed, divination frequency, function click records (such as the number of clicks on the "re-divine" button), etc. By analyzing this data, we can understand user behavior patterns to optimize service performance, such as adjusting the position of frequently clicked functions in the interface to improve user operation convenience; optimizing the display priority of popular card spreads based on browsing popularity of different card decks to provide services that better match user interests.

3 Purpose of Information Use

(1) Providing Core Services

(2) Improving Service Quality

(3) Necessary Communications

(4) Compliance Requirements

We fulfill record retention obligations in accordance with laws and regulations. For example, saving transaction information for paid services to meet tax, audit, and other compliance review requirements, while also providing a basis for protecting your transaction rights.

4 Information Sharing and Disclosure

(1) Third-Party Service Providers

We only share your necessary information with third-party service providers when necessary, and sign strict confidentiality agreements with third parties before sharing to ensure your information security.

Cloud Service Providers: We cooperate with renowned cloud service providers (such as AWS, Google Cloud) to store your account data and divination records on their secure and reliable servers. These cloud service providers have industry-leading security standards and use multiple encryption, access control, and other technical measures to ensure data security and integrity.

Payment Processors: If you use paid services, we share necessary information such as order amount and account email with professional payment processors (such as Stripe, PayPal) to smoothly complete the transaction process. We never transmit sensitive information such as your divination content to payment processors.

Data Analytics Service Providers: To better understand user behavior and optimize service functions, we may share anonymized usage data with data analytics service providers (such as Firebase). This anonymized data cannot identify your personal identity.

(2) Legal and Security Requirements

Legal Disclosure Requirements: When receiving legitimate requests from government agencies or judicial authorities (such as subpoenas, court orders), we will disclose necessary information according to law to cooperate with legal proceedings. During this process, we will strictly review the legality and necessity of relevant requests to ensure only information within the scope required by law is disclosed.

Rights Protection Disclosure: When necessary to protect your or others' legitimate rights and interests, such as preventing fraud or responding to emergency security incidents, we may disclose relevant information within a reasonable and necessary scope.

(3) Prohibition of Data Sale

We solemnly promise never to sell any of your personal information, including but not limited to identifiers, divination content, device information, etc. This commitment strictly complies with the explicit requirements for "no data sale" in regulations such as CCPA. We are committed to maintaining your control and privacy rights over personal information.

5 Data Security and Storage

(1) Security Measures

(2) Data Retention Period

Account Information: We will retain your account information during the existence of your account. If you apply for account cancellation, after completing the relevant cancellation process, we will delete your account information according to relevant laws and regulations to ensure your personal information is no longer retained.

Device and Usage Data: For device and usage data, after anonymization processing, we may retain it long-term for continuous service optimization work. Data after anonymization processing can no longer be associated with your personal identity.

(3) Cross-Border Data Transfer

If cross-border data transfer is necessary for business needs, we will strictly follow relevant legal and regulatory requirements, ensuring data security and compliance during cross-border transfer through compliant methods such as signing standard contracts, protecting your personal information rights from harm.

6 Your Rights

According to rights granted to you by regulations such as GDPR and CCPA, you enjoy the following rights in our Services:

(1) Correction and Deletion

(2) Account Cancellation

You can conveniently apply for account cancellation in the APP's "Settings - Account Security." After you submit a cancellation application, we will process all your data according to the data retention period provisions in Section 5.2 of this Policy, and account cancellation is irreversible.

(3) Obtaining Information Copy

If you need to obtain a copy of your personal information in our Services, you can contact our customer service. We will provide you with a copy of your personal information in a secure and convenient manner after verifying your identity.

(4) Withdrawing Consent

You have the right to withdraw your consent authorization for our collection and use of your personal information at any time. You can withdraw your consent through relevant settings in the APP or by contacting customer service. However, please note that withdrawing consent may affect your continued use of some service functions that depend on that authorization.

(5) Account Security

When the platform discovers user data and privacy breaches (only under high-risk conditions), we will notify users within 72 hours (contacting users through the method provided at the end of this document) and report to relevant authorities.

7 Children's Protection

This Service is explicitly not intended for minors under 13 years old. We will comply with COPPA and GDPR. Users must confirm they meet age requirements during registration, and we will also display applicable age markers in app stores. If we discover during operation that a user is a minor, we will immediately stop collecting their personal information and delete the stored minor's data according to relevant laws and regulations (unless law requires retention of certain information).

If guardians discover minors using this Service without authorization, they can contact our customer service at any time, and we will fully assist in handling the matter to protect minors' personal information security.

8 Policy Updates

(1) Update Notifications

If this Policy changes, we will promptly notify you through APP pop-ups, email (if you have provided an email address), and other methods. For major changes (such as expanding information collection scope, changing information sharing methods, and other changes that may significantly impact your rights), we will obtain your explicit consent before the changes take effect. For non-major changes, we will also promptly notify you so you can understand our latest adjustments to personal information processing methods.

(2) Changes Taking Effect

Policy changes will take effect after a reasonable period from the notification date. If you continue to use our Services after changes take effect, you are deemed to have agreed to the updated Privacy Policy. If you disagree with the changed Policy, you have the right to stop using our Services and exercise your relevant rights under this Policy, such as account cancellation, information deletion, etc.

Contact Us

Official Customer Service Email:

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Privacy Policy Version: 1.0